Custom Printing Pro

| sales@customprintingpro.co.uk

Terms and Conditions

Before using our website, you must read our terms and conditions thoroughly to avoid any inconvenience. These terms and conditions give you access to use our website. By signing the agreements, you get to stick to the rules connected with any section of this website. Custom Printing PRO a project of Custom Boxes Pro Limited stands in all right to make any changes in these mentioned terms and conditions. Moreover, it reserves the right to make changes at any time on this website.

The Custom Printing PRO follows copyright, which declares that nobody is allowed to copy any material, content, or software of this website at any cost.

Copyrights and Trademarks: 

You are sole responsible if you’re using any content along with images, graphics, texts, or other material integrated into your product. Unless you get authorized permission from the owner, you are not allowed to add any third-party’s text, image, design, trademark, graphics, service mark, and copyrighted work.

You agree that none of your products contravene the rights of any party including, copyright, the right of privacy and publicity, or trademark. Besides this, you warrant that you will not defame any third-party. While placing the order on this site, you ensure that you have all the permissions to place the order. And you grant permission to Custom Printing PRO for producing the order on your behalf. 

Customer Content:

The person who generates any text, content, material, or image is solely responsible for this. You are accountable for sending, sharing, uploading, and posting any material using this Custom Printing PRO website. You accept every legislation related to online conduct and content acceptance. You concur to not share any filthy, unlawful, obscene, or coarse content via our website that violates the cognitive property rights or other proprietary rights of Custom Printing PRO or any affiliated third-party. We notify you that our website doesn’t hold the customer content and does not guarantee the integrity of the content.

You are liable for securing your registered account and password because you will be answerable and responsible for all the actions, orders, and placements, which will be done via your registered account. When we receive an order of print items from your registered account, you grant our website, non-exclusive and royalty-free license to use, reproduce, adapt, modify, display, and generate the subsidiary content on the website. And you allow the ordered product to store the design and process the order.

By using our site, Custom Printing PRO, you grant us the authority to remove the objectionable content that infringes on the right and terms, any time. Custom Printing PRO may guard the content or uncover it if necessary by law in case it is crucial to

  • Comply with legal process 
  • Enforce the terms of service

  • Respond to give proof against the claim that content is objectionable
  • Secure the privacy and rights of Custom Printing PRO.com 

Design Files:

The Custom Printing PRO only provides the design file at low resolution. If you want higher resolution, you can contact the support service provider at service@customprintingpro.co.uk. 

Customer Submitted Art Work:

 The artwork submission is accepted if and only if the minimum resolution is 300 DPI, and it has followed the CMYK format, or else it will get rejected. The Custom Printing PRO is not responsible for the color-changing during the conversion from RGB to CMYK color mode. In the case of customers provided artwork, we are not responsible for distorted and pixilated images.

Proofing and Mixing:

At the final print stage, all the jobs require customer approval of final artwork and job specification sheets, which customers will receive through email once the order is placed. Customers are solely responsible for reading all the specifications mentioned in the sheet and reviewing them, including but not limited to, speed of production, and dates of delivery. And then, the customer will confirm that all the requirements have been accurately written.

The Custom Printing PRO.com is not responsible for any requirement other than mentioned in the specification sheet. It is the responsibility of the customer to proofread every section of the sheet, along with the final artwork thoroughly. There is a possibility of some unexpected changes as files are being prepared in various ways. The final version of proof will be the final print. Custom Printing PRO.com strongly recommends the 100% exact printing, as shown in the final artwork. If, after printing, there comes any issue/mistake in spelling, design, or color, etc. then Custom Printing PRO.com will not be answerable as it is the responsibility of the customer to revise the final artwork and to communicate the issue to Custom Printing PRO.com. Once the customer approves the final design, it will be sent to the production department as it is.

Custom Printing PRO is not responsible for color matching of design, the density of the ink, and screen proofs for the design approved by the customer. In screen proofs, there comes layout of the design, accuracy of the text, image proportion, and placement, but it does not include the color’s density. We will try to match the gradient density in duo-tone, but we’re not liable for the final look unless the customer orders a color-match proof.

Besides this, the lamination may affect the color of printed order, so Custom Printing PRO isn’t liable for the final appearance of the laminated product. 

Materials:

Customer should know that paper or cardboard that we use are not food grade, so in case of such order, it must be communicated to Custom Printing PRO.com in writing. Let us know immediately before placing the order if you have any food grade requirements with the paper stock.

Customers are liable to proofread and approve the layout before the final printing. Custom Printing PRO.com is not responsible for the errors in the printing, including text font, graphic orientation and design, punctuation or grammatical error, wrong color cuts, missing folds, slits, incorrect, finished product size, and layout, etc.

Color Accuracy and Hardcopy proofs:

Custom Printing PRO doesn’t guarantee the color match or ink density due to the limitations in printing, but, the Custom Printing PRO will reproduce the colors from the file that will be submitted for printing. The Custom Printing PRO.com ensures the reproduction of hues with 90% accuracy, matched with the final print-ready file.

Note that Custom Printing PRO will only ensure the reproduction of colors for your print-ready file only if you request the hardcopy proof for an additional charge.No color variations, between print-ready fine and final product, will be entertained by Custom Printing PRO.com 

Indemnity:

You acknowledge that you will defend, the Custom Printing PRO and the associated third-party from whom Custom Printing PRO has licensed the content, and their directors, suppliers, vendors, employees, or agents, against any claim, damages, responsibilities, and expense, including legal fees and those related to (a) your breach of these terms and conditions, (b) any claim, suit or damage related to text, photograph, image, graphic or other material that you integrate within the product, which isn’t a part of our content.

Returns and Refunds:

Due to the custom nature of printing products and other services we provide, you need to inform us at support@customprintingpro.co.uk within 3 business days of receiving your order, if you find the delivered product not according to your order specifications. We cannot issue a refund or credit to you; however, we will reprint your original order if we made an error or find it defective. Determination of defects is at the discretion of our management. To receive the reprint of your original order, you must submit digital photos documenting the product defect and return, at your own expense, the full quantity of the original order to us within 5 business days of taking the original order delivery. Charges related to the expedited orders processing are non-refundable. The disputed products are not intended for your use.

Order Cancellation: 

All prices provided by our customer service team will be in GBP. Payment for orders will be made in GBP. Due to the custom nature of printing products and other services we provide, we will not start working on your orders for printing jobs or other services until full payment including all charges, taxes, shipping, and handling fees are paid by the credit card or paid by the user of our website with an approved payment method.

As a part of order placement, we require the customers of our website to approve the proof of the electronic file of the printing products or other services they order. Following the approval of proof by the customers, the printing jobs are sent to the press.

Once a print job has been approved by the customer and sent to press on or via our website, no changes are allowed to the artwork files, job specifications, or printing turnaround time. You have a limited time of 4-hours after approval of the proof to cancel your order.

Such cancellation will carry a charge of $60 of the total order amount before the order is canceled. You may also cancel orders after approving the job for printing within the 12-hours’ time limit. Such cancellation will carry a charge of 15% of the total order amount to cover work done in our pre-press department and financial costs associated with cancellation.

We do not guarantee that your order will be canceled beyond the 4-hours’ time limit. In case of order cancellation after the 12-hours’ time limit, then 25% of the total order amount will be charged to cover the printing expense.

Governing law

We are a group of highly organized professionals who always work hard and work the best under law. Well, CustomPrintingPro.co.uk is a Uk based website. Hence each of the things operated from this platform has been done within the governing rules of the United kingdom. Moreover, our terms and conditions are also written under that governing act. Hence, if you approve the final specification sheet on our website and agree to our terms, you accept the United kingdom’s governing law. The custom printing pro is a highly reputable website that always works legally. We mainly focus on representing the appropriate yet lawful services. 

Moreover, the user can be taken to court if any dispute occurs on the terms and conditions. The users are also not allowed to sell or use the website’s name to transmit any material that goes unlawfully or violates the laws of State, country, or world regulations.

Jurisdiction for disputes

We always care and aim to stand out from any disputes. Hence, we have made the jurisdiction of policies that focus on what you and we should do in several situations. According to the Custom Printing Pro latest policies, Any sort of damage in the boxes before the delivery will be the fault of the website, and we will look for sure to restore that damage. However, the user’s complaints after the delivery when the products come into the usage then the damaged product will not lay as our responsibility. Moreover, the Custom Printing Pro is not responsible for the errors in the final result due to the details given by the customers: These details include the 

Spelling errors in text, damaged fonts, punctuation errors, additional graphical demand, or the required size. Also, we at the Custom Printing Pro provide box packaging; hence we are only responsible for the quality of the boxes, not for the product inside. Furthermore, your given personal information (Contact details, IP addresses) are the responsibility of the Custom Printing Pro, and we will never leak these. However, any leakage of data from the internet will not be our responsibility. For further queries or details contact

At stage four, an order cannot be canceled at any cost. 

Design Order:

Once the order has been placed,  no refunds will be an issue for any design service order. 

Reprint:

If customers identify any defect in the delivered product, they must notify the Custom Printing PRO within three working days after the delivery. If the customer delays and doesn’t communicate to the Custom Printing PRO.com within three working days of the delivery, then we will not be liable for this damage, and we will not take the responsibility of reprinting.

The customer is required to return 99% of the received product within ten working days of the actual delivery date, to replace the product. The customer will manage his own expense in case of replacement. Additionally, no return will be accepted without a prior written return authorization from Custom Printing PRO.com.

There is no refund available for the expedite charges (rush printing or shipping), including those orders that are returned for any reason. NO EXCEPTION.

Order Shipping and Delivery:

Customprintingpro.co.uk has various options for shipment. We have mentioned them as follow,

  • Standard- (in this the time of shipment is not guaranteed)
  • Once the artwork has been approved, the shipment will be made within ten to fourteen (10 to 14) days

  • Priority-Shipment is guaranteed in 8 business days.

  • Free ground shipment in 48 contagious states

  • Products will be shipped in 8 business days after the final approval of a proof draft

  • Express-Guaranteed to ship in 6 business days 
  • Products will be shipped in 6 business days after the final approval of a proof draft

  • In all the mentioned cases, the final approval of the proof must be received by 11:00 AM EST. Otherwise, one business day will be added to the mentioned shipping time.

Timely delivery is the primary priority of Custom Printing PRO, but in case there is any damage from the delay in production, shipment, or delivery, then Custom Printing PRO will not take any responsibility. You agree that you will not blame Custom Printing PRO in delays that will result from weather conditions, technical issues, International customs issues, shipping company delays, or any other condition beyond the control of Custom Printing PRO.com. We estimate the date and time of delivery based on previous order records and estimates provided by our suppliers.

Custom Printing PRO will try to meet the set schedules. However, some unexpected circumstances may delay the printing and orders’ shipment. If the delay is from the printing or shipment’s end, then you will get a refund of rust charges and expedites, or we will waive off these charges where possible. It is to notify you that in case of printing or shipping delay, you cannot cancel the order.

You acknowledge that it is the sole responsibility of the customer to pay for the custom dues and fees for all the products that we will ship at your localities. It is the responsibility of the customer to manage the custom for shipments outside the United States. The Custom Printing PRO aims to deliver the best quality products at an affordable and customer-friendly price. To meet the requirements, we have production houses in all parts of the world, and we are happy to serve our valued customers at any time. Among all the areas we covered, Asia is an essential part where we promise to deliver the comparative prices with excellent quality and ensures the shipment at the doorstep without charging any extra penny. 

Holidays:

Custom Printing PRO observes the following holidays

  • New Year (1st January)
  • President Day
  • Martin Luther King Day
  • Memorial Day
  • Labor Day
  • Independence Day (4th July)
  • Columbus Day
  • Veterans Day
  • Thanks Giving Day
  • A day after Thanks Giving Day
  • Christmas Eve (24th December)
  • Christmas Day (25th December)

Damage and Lost Packages:

Customers are liable to inspect all packages and cross-check the items, according to the slip and invoices, before accepting the delivery. If the customer finds any damage or missing item, he must report the courier service and the Custom Printing PRO immediately. Damages or missing items’ complain is acceptable with the three days of the actual delivery date, after that no claim will be entertained.

The Custom Printing PRO is not liable for the damages that come at the end of a third party, which may include but not limited to shipping errors, omission, or damaged shipment. Whereas, for the compensation of any potential damage, Custom Printing PRO sends some extra pieces, free of cost, along with the booked number. Printing trade standards allow for undergoes overages of 5%. So, if you want the exact quantity, then it is recommended to order at least 10% more than the required count.

Note: In case of an incorrect shipping address, the customer is responsible for paying the additional shipping and handling charges

Disclaimer of Warranty: 

The site and content are given without any warranty, either expressed or implied, including the warranty of merchantability, fitness, or any other particular reason or non-violation. You agree that the procedures and operations of this site are uninterrupted. These are error-free. You acknowledge, there may appear the links to products of some independent companies and are provided “as is” without the warranty of any kind.

Limitations of Liability:

Custom Printing PRO or its vendors, suppliers, licensors, officers, employees, directors, or agents will not be responsible for any incidental, consequential, or indirect damage. Our team will not be liable for the damage that may happen due to loss of use, data, or profits.

If or if not, Custom Printing PRO has notified the potential damage arising out of or in connection with the performance, usage of the site, or of failure to provide a product that you order from Custom Printing PRO.com or affiliates. Moreover, Custom Printing PRO is not responsible for any damage that you may face because of the misuse of this site.